Cookie Policy
Last updated: 1 January 2025
What are cookies?
Cookies are small text files that a website stores on your device when you visit it. They help us recognise you on return visits, remember your preferences, and deliver a consistent experience across sessions. Cookies cannot run code or carry viruses — they simply contain small amounts of data tied to our website.
How we use cookies
Stellar Crest Bank uses cookies to: • Keep you securely signed in to your account session. • Remember your preferred language and currency display settings. • Understand aggregate usage patterns so we can improve performance. • Detect and prevent fraudulent sign-in attempts and unusual activity. • Power our support chat widget for contextual assistance.
Types of cookies we set
Strictly necessary
Required for the platform to function. These cannot be disabled. Examples: session token, CSRF protection cookie, auth state.
Functional
Remember your personalisation choices such as preferred currency, dark mode preference, and timezone.
Analytics
Help us understand how pages are used in aggregate (page views, session duration). No personally identifiable information is collected.
Security
Detect anomalous login behaviour, device fingerprinting for 2FA, and fraud risk signals.
Third-party cookies
Some features on our platform — such as Google Sign-in and our live support widget — may set cookies from third-party domains (google.com, etc.). These are governed by those providers' own cookie and privacy policies. We recommend reviewing those policies independently.
Managing your cookies
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core banking features. Most modern browsers allow you to: • View all cookies stored by a site. • Delete individual or all cookies. • Block third-party cookies while allowing first-party ones. • Receive alerts when a new cookie is set. Refer to your browser's help documentation for exact steps.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised "Last updated" date. Material changes will be communicated via email or an in-app notice.